While we are facing a challenging time with the spread of
Corona, staying connected has never been more important. Innovation and
technology have been placed on the forefront to bring a sense of normalcy to
how people & organizations do things during these times.
Mr. Arjun Dhillon, Director of Vodacom business at
Vodacom shares how the company is positioned to support businesses, learning
institutions and organizations to continue operations but also keeping people
connected during these unprecedented times.
“Vodacom Tanzania provides critical connectivity and
communications infrastructure across the country. We have invested billions
improving our infrastructure in the past 20 years and in recent days we have
seen how critical it is, we continue to improve our capacity & minimizing
congestions as more customers’ demand ICT infrastructure to work remotely.
In short, we are stretching
every resource to the max to ensure that our customers stay connected, and that
organizations in both the private and public sector continue to operate
efficiently whilst working remotely.
Digital help & Support
In response to helping our business and corporate clients reduce unnecessary movements, we have introduced DocuSign e-signature platform to aid the signing of various company documents electronically. This means we can remotely sign and approve documents for our customers without having to meet them physically. I believe this will improve efficiency in terms of time saved but also protect our customers and staff.
We also have digital channels that can help our customers& businesses to work from home ensuring they stay connected at all times. My Vodacom App, M-Pesa App and Vodacom Business portals allow customers to do more without having to move from their homes, for example buy airtime & bundles, pay employee wages, make service, utilities & government payments with ease but also receive payments. We recently improved the M-Pesa app to allow customers to set standing orders ensuring no payment or transfer is missed.
Vodacom technology
Our business is about keeping the organizations we support
connected – whether with essential mobile connectivity or through fixed data
networks, cloud and hosting or Internet of Things (IoT). Whatever technology is
best for you, we make sure that your business, and its people, are reliably and
securely connected. Our internet is available for businesses and prepaid
customers to support remote working. Our SME customers can now use Kasi give them unlimited data bundles without need for
contract signing. With unlimited internet you are able to; do video
conferences, online meetings, study online, download and send documents with
ease, close deals, stream online but also keep your family connected Find out here. how our technologies can help during this period.
For her part Rosalynn Mworia,
Director Corporate Affairs added, with schools closed and still in need to keep
their minds occupied, we are offering home internet using fixed lines, Mifi of
routers. In addition to zero rating critical websites for Tanzanians to access reliable
information on the status of corona virus, we have also zero rated some learning
websites that students can use to study while at home with no internet such as
Instant Schools and Shule Direct.
Support for critical infrastructure
We’re taking a flexible approach
to support our customers while remaining safe too – with additional support
channels, emails and phone numbers.
Better payment terms
Our guarantee to our business customers is that we are doing our
utmost to ensure we continue to assure you quality & reliable connectivity
because we do have the capacity to ensure you are connected throughout this
crisis
And please also check out our
dedicated Coronavirus advice page for customers here.
#KeepingYouConnected
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