Kaka
Hapa chini ni email iliyotumwa na mtu aliyejitambulisha mwishoni akilalama juu ya wizi wa vifaa vya magari kwenye Parking mbalimbali mjini. Matatizo kama haya nimesikia kutokea Mlimani city pia.
Wadau wajihadhari.
Email na Jina Kapuni Tafadhali.
Mdau
FYI
I thought this was useful to all.
I thought this was useful to all.
Beware Shoppers shopping at Shoprite - Kamata Branch
I am a regular shopper shopping at various supermarkets and chains of stores on weekends with my family. On 29th June 2008 I went for shopping at Shoprite which is next to kamata (on Pugu road) parking my vehicle in the shoprite compound as I normally do outside all supermarkets and reputable stores;
I went in for shopping. at 3:45pm knowing the fact that at 4pm they close the supermarket. On my way out I read a sign saying that all purchases above Tshs 20,000/- qualify for a free 1.5 litre of Dasani water and I got my free bottle from their duty manager, Ms. Zakia.
Coming out of the supermarket I noticed that my vehicle Vitara's doors were open and all power windows from all the doors stolen including a jack and central locking system was tempered.
Before I explain further be informed that:-
1) As it was a Sunday and the closing hours were approaching closer there were only about 4 cars parked outside when I entered the supermarket.
2) When I came out there were 2 cars including mine I called the watchman on duty and he was trying to ignore the matter and push it away by saying that they are not there for our vehicles security but only for securing Shoprite. I called the management and called a police defender which came and the conclusion made was that either shoprite or the Security company to compensate me.
The managers Mr. Suleiman Sadik and Ms Zakia were both present when this issue happened.
I was told to wait as the Boss of Omega Security would soon come and sort it out with me. I waited with my family for about an hour and half until Mr. Gideon of Omega Security came and all he did was he looked at the car and talked to his watchmen.
Assuring me that something positive would turn out the next day, he told me to go as it being Sunday and closing hours were approaching nothing could have been done.
The most astonishing thing is that I went in the supermarket and come
out in about 20 minutes time. Some one coming into the shoprite compound
opening the drivers side doors and then the rest 3 doors in order to
pull out the power window system and also carrying a jack from under the
driver seat and yet not getting noticed by Omega watchmen. I feel it's
an organized and planned theft.
How can a thief know that a vitara has just parked the shoprite premises shortly? Or How can he access to get into the compound if not by the gates? How can he open the vehicle in such a short time and run away with 4 power windows and jack and not get noticed as 4 power windows and jack are bulky.
I then went to Gerezani Police Post and reported a statement (reference
- GPP/RB/562/08) after doing so I left for home. Mr. Gideon of Omega Security had committed on Monday 30th June 2008 to see me at 10am at shoprite kamata for sorting out the issue andcompensation. I reached there at 10am but he wasn't there.
After a couple of calls he told me that he would visit my office located in
kariakoo at 12pm the same day. He came at 12.30 pm and he said that
their company can not compensate anything of such kind to any customers.
kariakoo at 12pm the same day. He came at 12.30 pm and he said that
their company can not compensate anything of such kind to any customers.
Which means that he was talking in favour of his watchman who are either
negligent or are allies of the theft and know that their bosses will assist them in all mishaps. I told Mr. Gideon by doing such things you are encouraging your watchman to be more careless and maybe they know, inform and organize such theft from customer vehicles.
I then took some cops with reference of My RB and went to Shoprite again
whereby I met Mr. Gideon readily available to vouch for his watchmen.
Just imagine such a big chain of supermarket and a multinational company
having such cheap and irresponsible company as their security guards.
Mr. Gideon told the cops that the watchman is on duty and shall go tomorrow to police station for answering queries.
If shoprite or the ATMS located in the premises had thefts would it be the same issue or the watchmen would be arrested immediately for questioning? Or because I am merely a customer and I am fighting for my rights that's why I am facing this?
The question here is not of the loss of goods worth of Tshs 200,000/-. Here the question is how one is treated in such organisations when you open your mouth to demand your rights.
When I was with the cops and Mr. Gideon of Omega Security couple of other people came there and mentioned similar incidents transpired with them at the same location. And they were told the Owner park their vehicles at their own risk.
One of the ladies asked "When we see your watchmen we know our vehicles are safe and secured"
And she was replied by Mr. Gideon that the security guards there are for getting vehicles parked orderly and not for security of customer or customer vehicles.
I am ready to volunteer and paint Shoprite walls saying "SECURITY NOT
AVAILABLE FOR CUSTOMERS AND CUSTOMER VEHICLES, PARK AT YOUR OWN RISK. OUR WATCHMEN ARE FOR ASSISTING YOU IN PARKING ONLY"
AVAILABLE FOR CUSTOMERS AND CUSTOMER VEHICLES, PARK AT YOUR OWN RISK. OUR WATCHMEN ARE FOR ASSISTING YOU IN PARKING ONLY"
I will email this fact to all people that I know so that the know their rights when the shop at Shoprite Supermarkets.
A frustrated customer
Muslim Bharwani
Kindly forward this email to all your friends and relatives in tanzania
so that they dont face the same problems as I did
what i can say is i think the security guy had a hand in the theft!
ReplyDeleteAnd under the law even if they had an exclusion for their liabilty toward their customers cars still they had to ensure some form of security towards them. go and advertise the matter everywhere and take every measure to threaten shoprite. that will teach them a lesson to employ shadyy security guards.
Jaman tufafanulieni kwa kiswahili wengine hatuelewi kitu hapo lol.
ReplyDeleteThat is very sad and those security guards they know it all..It is a shame.....
ReplyDeleteAm sorry to hear about ur story but hiyo ni bongo land, get used to it!
ReplyDeletePole sana mzee, hiyo ndo "BONGO-DAR ES SALAAM" alouziwa cheni bandia nae katoa hela bandia,kwa hiyo ngoma droo...!
ReplyDeleteThank you for sharing your sad story, I'll be careful not to go there.
ReplyDeleteHonestly, customer service in Tanzania is terrible almost everywhere and people don't care.
It's our loss...God have mercy on us
Watu mkisema, "hiyo ndo Bongo" kweli tutaendelea?, na wakuu waa nchi wakiiba tuseme hiyo ndo bongoland get used to it???
ReplyDeleteJAMANI HII IMEKAAJE?? hivi mnaochangia kwa kusema hii ndio bongo mmefikiria? tatizo letu watanzania ni kuchukulia kila kitu sawa ndio maana tutaishia kuwa masikini na rasilimali tunazo kibao!! kama utafika mahali ukute walinzi tena wenye sare achilia mbali wamasai utaacha kufikiri kuwa pana usalama? namshangaa sana na huyo bosi wa hiyo kampuni ya kipuuzi kusema hawausiki au na yeye anajua basi kinachoendelea hapo shoprite!!h ainiingii akilini eti mtu kaingia ndani dakika ishirini tayari wameshafungua kila kitu na kuondoka bila walinzi kuhisi chocho!! nasema haiingii akilini jamani!! KAMA HII NI BONGO LAND BASI HATA HAWA WANAOTUHUMIA NA KWA WIZI BOT, MEREMETE, SANGOS BASI WASISUMBULIWE!!! HII SI BONGO LAND???? Ndugu uliyepatwa na mkasa pole sana
ReplyDeleteMDAU
NKYA, A.TOWN
Reading the Shoprite theft story I think its a good opportunity for other Super markets to attract customers by improving securty and hence creating competition.
ReplyDeleteHuyu mwenzetu aliyetupa habari hii ni mtanzania kweli? kama kweli ana nia ya dhati ya kuwahabarisha watanzania wengi kwanini anatumia lugha ambayo si lugha rasmi ya taifa? sipendi watu wanaotumia lugha ya kigeni kwenye hadhira ambayo wengi wao(hadhira) hawajui kiingereza.ni dharau na kukosa heshima kwa watu waliokukaribisha nchini na kukufanya mmoja wao!
ReplyDeletewahindi oyeeeee!
ReplyDeletewhat a shame!kwakweli tunajijengea sifa mbaya sana kwa kusema hiyo ndio bongo dar es salaam ,me kwa maoni yangu ningemshauri huyo jamaa aliyeibiwa kuwapeleka mahakaani hao security guards naamini niwahusika ktk huo wizi including their supervisor.na kosa kwa managment ya shoprite ni kutokuonesha any simpathy kwa huyo customer wao,ina maana thamani ya mteja kwao ni pesa yake tu?ni vizuri watu wakichukia tahadhari ya mali zao wanapokuwa sehemu yoyote.
ReplyDeleteNdugu yangu pole kwa matatizo yaliyokukuta. Nilishawahi kuibiwa pia. Hao dawa yao ipo inakuja muda mfupi. Na hao shoprite wana matatizo chungu mzima na nimatapeli yakutupwa. wanauza vitu vilivyo expire. watu wengi washapata matatizo ya kiafya. so people should watch out. Security companies nyingi ni fake. mtu asidanganyike na hao. always hakikisha usalama wa gari na mali zako
ReplyDeleteLa kwanza ambalo tunaweza kufanya ni KUGOMEA huduma za ShopRite hadi pale watakapowahakikishia wateja wao usalama wa mali zao, ingawaje nina wasiwasi kama hili linaweza kufanikiwa kutokana na Watanzania kupenda kupapatikia Nyanya, vitunguu na biringanya (for christ sake!) za Orange State S.A kuliko za Mlalo, Lushoto!!!
ReplyDeleteyou are one of ridicule customers who believed to deserves every rights, you are utterly wrong and the way you present the issue it shows how arrogant you are.
ReplyDeleteThat is supermarket, not car watching centre, its very obvious you went to do shopping at shoptire, you must also understand that the parking space are for public use. there are several shops in that area and neither of them are liable and accountable for customer cars, you have parked at your own risk!
I live in England, i drive to the shopping mall everyday and when i parked i totally aware that neither tesco nor sainsbury are liable for my vehicle. my previous car was vandalised twice, it was the duty of police and security guards are there to offer their sincerely support not responsible for any damage.
We Tanzania should be aware of our rights and not complaint on everything.
If you go coco beach for mishikaki and your car get vandalised, you would not ask nyama choma guy for your power window, would you?
This guy (Muslim Bharwani aka frustrated customer) has got other motives rather than complaining about his power window, hypethetical i would imagine maybe he owns a supermarket near to that area or he is a co-rival to Shoprite.
We must be careful when deal with such people and never to get carried away easily without critical analyse the matter.
Critical thinker
Northampton
Tusiseme kuwa hii ni bongoland imekula kwako. Vitu kama hivi ndo vinaleta maendeleo. Hizi kampuni haziwezi kufanya mteja namna hiyo. Nina uhakika ukikusanya watu kama 50 mkatafuta lawyer mkakubali kula nao sahani moja solution lazima ipatikane. Tena ndo vitu kama hivi unatakiwa hata kumpelekea mmbunge wako watunge sheria na hata manispaa ziweke bylaws kuhakikisha usalama wa properties za wananchi. Huwezi kusema ni sehemu ya kuweka gari kwa hiari yako mwenyewe huku tayari umeshaweka geiti na walinzi!
ReplyDeleteHapo ni kula nao sambamba. Lkn ninavyojua mahakama za bongo...mtazungushwa. Lkn mkiwa na moyo...kweli haki hailali!
Mimi nakushauri utafute wenzako mjaribu ku-file a joint claim.
We Mdau wa Northampton, unathubutu kusema that's a super market and not a car watch ??? U kiingia Tesco au Asda uache gari yako nje na ukute imechomolewa si ndo wee utakuwa wa kwanza kusimamisha kidude na kuwapigia kelele hao watu wa super markets??? Sasa kwa nini yeye kama Customer asiwe na rights za kuweka gari yake and kuingia dukani secured knowing everything is safe???
ReplyDeleteMsisemage tuuu vitu, huo ni upiga ma box mnajidai mnaenda kusoma na hamuendelei... na kama mtu huna cha kuchangia then ziba kidude wacha wanaoeleweka wajibu maswali na kuchangia hoja.
Na kama angeenda coco beach akaibiwa that's something else.. hana haja ya kuuliza muuza mishikaki na wala hayahusu, lakini sehemu kama super markets na car parking zake zote ni area ya super market and the customers have the rights to their security and their vhicles security, utalinganisha vipi hiyo na Coco Beach?? Kasome ndugu, na huko uliko naona unao hang nao pia wakop hovyo hovyo maana wangekuwa watu wamaana kimawazo ungekuwa umeelimika japo kidogo.
And just for your own little information and between me and you.. Tesco, Asda, Sainsbury, Waitrose and all the rest of them have the rights to compensate you if the liability and theft have taken place in their own permises... keep in mind that.. na next time jaribu kutoa comment kwa vitu unavyovielewa siyo tu unakurupuka bila moja na mbili.
Na mdau anayeuliza kwa nini huyu aliyeleta hii warning kaandika kwa kiingereza.. If you look closely, in most official places Tanzania is mentioned to have both English and Kiswahili as official languages and there are millions of people living in TZ from other countries and backgrounds and even roots.. so don't be bothered... It's a way f life, if you don't speak it the new generation will..
Rosamina,
Jakarta
Hebu msiwe wapuuzi hatanyie wabeba maboksi mnaotoa mifano ya sainsbury blah blah,Hebu fikiria umepeleka gari gereji kutengenezwa halafu ukakuta limeibiwa ukaambiwa si kazi yaokulinda gari ni kutengeneza gari. Gharama unayolipia shoprite nipamoja na ulinzi n.k Unapoacha kwenda Kariakoo unategemea kero zile za wizi hutazipata sasa kunafaida gani ya kwenda huko. Tatizo wateja hamjui haki zenu na shoprite wanaringa kwasababu wanajua hawana mshindani mkubwa ila dawa yao ipojikoni
ReplyDeletewe critical thinker wa Northampton mi naona unajikanyaga na maelezo yake, I bet ur not a critical thinker at all! Unalinganisha yasiyolinganishika! Shoprtite na mchoma nyama wapi na wapi? If ur thinking critically, then what is the duty of that security company? No offence!
ReplyDeletehaha wewe critical thinker anon 2:32 unabeba box huko northampton or what kind of crap are you doing!!?!?because its rubbish thats coming out of your mouth!please think before you write because there are consequences
ReplyDeleteaisee ndugu pole sana- mimi nakushauri uende kuwashitaki hao Omega.Shoprite nao wako shalo shalo sana,hata wao wangeweza kuingilia in this matter,since you are a shoprite customer. it was shoprite's responsibility to employ a trustable and fulfilling company for the security of the customers.what a bunch of bull!..nimesikitika
na kuna hawa vipelele waliong'ang'ania ujumbe uwe kwenye kiswahili,nyinyi kiswahili chenu kimewapeleka wapi!?ndio maana tumezubaa at the end of the poorest countries/WAKE UP
truth be told,UK
ili kuwafundisha adabu hawa watu ...people should go to shop somewhere else mpkaka wapate lesson...As one anony said up there people pay so much to buy their products in that store to avoid the kariakoo hustlers...
ReplyDeleteThey should learn that a good customer service is not only to smile and to give out a cheap shit bottle of water for free but also building customer piece of mind...
Katika haya yote yaliyosemwa hapa sijaona wazo hili: Insurance company yako inakusaidiaje katika hali kama hii?
ReplyDelete